I am a repeat customer for Central Oregon Heating & Cooling. Not only do I use them annually for maintenance, I also had them install a more efficient unit & install a new vent to eliminate a dead zone in my home a year ago.
When I decided to install a mini-split system at my office, I didn’t even shop around. I just called COHV & had them come out and discuss options. I know what their service is like, what the quality of their work is like, & what their pricing is like. I didn’t need to waste my time shopping.
I made an appointment to have COHV come out and give me an estimate. Alex P arrived on time and was very thorough. He listened to my wish list & my concerns. He addressed each of them & the estimated he gave me was easy to understand. We quickly came to an agreement on the price & installation schedule. A week later, the installers arrived as scheduled.
The installers, Dustin P & Dominic U also discussed the installation with me thoroughly. They too heard my wish list and my concerns. During this conversation they came up with a way to install the system that I liked much better than my original idea. I’m so glad I listened to their professional experience/recommendations & trusted them. They figure out a way to do the installation such that it would look cleaner & work more efficiently. It turned out perfectly.
The COHV in-house electrician Jared W had to run power to the unit & install an outlet near the unit. Jared was equally thorough & communicative. He asked if I had any concerns & addressed them perfectly. He even ran the wire around the outer perimeter of my attic space so I could install insulation without having to work around his wiring. That is a rare level of attention to detail but seems to be the norm with COHV.
This rare attention to detail & level of excellence in customer service has been my experience with Central Oregon Heating & Cooling, repeatedly. Beyond that, the equipment they use seems to work flawlessly as stated. When it comes to COHV & the quality of their staff including the office staff, sorry but I forgot your name. Zack Maybe? Anyway, I have zero complaints and have only had flawless, wonderful experiences.
Once again, thanks to everyone at COHV.
